Customer Service

Here at NEHDS, we believe in taking care of our team as well as our customers, and recognize that our people are our greatest asset. Our CEO, Gerry Burdo, personally knows every one of our 500 employees by name. This attitude transcends the way our company performs, and we do our best to extend this familial attitude to our retailer clients as well as their customers. Our partners receive a quality of service that goes beyond what is often expected, as we handle every white glove delivery and warehouse shipment as if it were our own. The objective is not just getting your products from point A to B, but to take care in how we handle your goods and represent your brand.

DispatchTrack, our innovative routing software, automatically notifies your customers 30 minutes prior to arrival, keeping them up-to-date on their delivery status.

Telogis, the industry gold standard in on-board fleet telemetry, provides real-time truck and driver performance feedback to NEHDS managers.

State-of-the-Art Equipment and Technology Revolutionizes Our Operations

Technology is the cornerstone of almost everything we do at NEHDS—it is what streamlines our process, creating efficiencies that save time and money for your business. We offer route management software to maximize on-time performance; fleet management software to monitor, measure and analyze truck and driver performance; and a cloud-based WMS solution to manage and report on the valuable inventory you have entrusted to us.

NEHDS also invests a significant amount of time and money into maintaining our exceptional fleet of late-model trucks. In doing so, we ensure our trucks can withstand the constant wear and tear that many in our category choose to ignore. This attention to our fleet allows NEHDS to maintain an excellent record of on-time performance with our customers. Additionally, NEHDS will service your account with trucks that represent an image befitting your brand so that your customers will feel good about who is showing up at their home.

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